Our LEADING ACTORS in this special issue of The World of MAPFRE on this coronavirus challenge just had to be the 40,000 employees given a voice by the CEOs of the various territorial, regional and unit areas, as well as those of the core countries. As soon as the pandemic came to the fore in early March, our contingency committees sprang into action, giving instructions and mobilizing resources, all with the prime objective of safeguarding the health of our employees and collaborators, while still fulfilling the mission of the great insurer we are: satisfy our clients’ needs at this time of maximum vulnerability.

“The fight against this pandemic is the greatest challenge we have had to face as a society in a long time, a challenge that calls for all of us to rise to the occasion” (José Manuel Inchausti, CEO of the IBERIA Territorial Area).
“We were happy and we barely realized it. We were living far removed from a reality that was taking shape in China in December 2019 and we watched it spread to European countries such as Italy, still believing it would not be so bad for us. However, not only did it reach Spain, but it crossed borders and oceans, hitting Latin America and becoming a global pandemic. We suddenly learned what a coronavirus was and, more specifically, what COVID-19 was; we became alarmed with the growing number of cases, and more so with the number of deaths. We saw how stay-at-home measures, the closure of borders, the restriction of movements and the cessation of economic activity occurred in rapid succession, a domino effect hitting every country on our continent. And we were left facing a totally new situation in personal, social, economic and business terms, and we’ve had to adapt to it.” (Aristóbulo Bausela, CEO of the LATAM Territorial Area).

We have risen successfully to this challenge, sometimes even surpassing what was expected, as some of our protagonists highlight below.Clients who were hardest hit by the crisis, such as the self-employed and SMEs, have been able to rely on extraordinary relief measures. Not to mention the help provided by Fundación MAPFRE.

The digitization process which has enabled the vast majority of our employees to work from home, right from the earliest days of the confinement measures, is another of the strengths everyone agrees has been key to slowing the progress of the virus, while keeping business going. There has been unanimous applause for the teams of technicians who have pulled out all the stops.

Likewise unanimous is the message that we will all emerge stronger from this crisis, both as a company and as individuals. “The coronavirus crisis has changed us all; the social and human drama it has caused was unimaginable not so long ago for all of us, but we have no choice but to keep going, moving forward with dedication, our culture of good service, commitment to a job well done and human values that have always characterized us, truly setting MAPFRE apart as a company.” (Jaime Tamayo, CEO of the INTERNATIONAL Territorial Area).

We invite you to read the following bearing in mind that they are your colleagues in different countries, speaking to you through their managers to convey their reflections and words of encouragement. #EnMAPFREMásUnidosQueNunca.

José Manuel Inchausti Pérez

José Manuel Inchausti Pérez

CEO of the IBERIA Territorial Area

Aristóbulo Bausela

Aristóbulo Bausela

CEO of the LATAM Territorial Area

Jesús Martínez Castellanos

Jesús Martínez Castellanos

CEO of the LATAM North Regional Area

Renzo Calda

Renzo Calda

CEO of MAPFRE PERU

Marcos Ferreira

Marcos Ferreira

CEO of LATAM South

Fernando Pérez-Serrabon

Fernando Pérez-Serrabona

CEO of Brazil Regional Area

Jaime Tamayo

Jaime Tamayo

CEO of INTERNATIONAL Territorial Area

Alfredo Castelo

Alfredo Castelo

CEO of MAPFRE North America

Alexis Sánchez

Alexis Sánchez

CEO of MAPFRE PUERTO RICO

Nikos Antimissaris

Nikos Antimissaris

CEO of MAPFRE EURASIA

Stefan Jensen

Stefan Jensen

CEO of MAPFRE TURKEY

José Ramón Alegre

José Ramón Alegre

CEO de VERTI GERMANY

Enrique Flores

Enrique Flores

CEO of VERTI ITALY

Leire Jiménez

Leire Jiménez

CEO of MAPFRE ASISTENCIA

Bosco Francoy

Bosco Francoy

CEO of MAPFRE GLOBAL RISK

Eduardo Pérez de Lema

Eduardo Pérez de Lema

CEO of MAPFRE RE

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