In the face of a global crisis, global solutions

May 8, 2020 | Protagonists

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Our LEADING ACTORS in this special issue of The World of MAPFRE on this coronavirus challenge just had to be the 40,000 employees given a voice by the CEOs of the various territorial, regional and unit areas, as well as those of the core countries. As soon as the pandemic came to the fore in early March, our contingency committees sprang into action, giving instructions and mobilizing resources, all with the prime objective of safeguarding the health of our employees and collaborators, while still fulfilling the mission of the great insurer we are: satisfy our clients’ needs at this time of maximum vulnerability.

“The fight against this pandemic is the greatest challenge we have had to face as a society in a long time, a challenge that calls for all of us to rise to the occasion” (José Manuel Inchausti, CEO of the IBERIA Territorial Area).

“We were happy and we barely realized it. We were living far removed from a reality that was taking shape in China in December 2019 and we watched it spread to European countries such as Italy, still believing it would not be so bad for us. However, not only did it reach Spain, but it crossed borders and oceans, hitting Latin America and becoming a global pandemic. We suddenly learned what a coronavirus was and, more specifically, what COVID-19 was; we became alarmed with the growing number of cases, and more so with the number of deaths. We saw how stay-at-home measures, the closure of borders, the restriction of movements and the cessation of economic activity occurred in rapid succession, a domino effect hitting every country on our continent. And we were left facing a totally new situation in personal, social, economic and business terms, and we’ve had to adapt to it.” (Aristóbulo Bausela, CEO of the LATAM Territorial Area).

We have risen successfully to this challenge, sometimes even surpassing what was expected, as some of our protagonists highlight below.Clients who were hardest hit by the crisis, such as the self-employed and SMEs, have been able to rely on extraordinary relief measures. Not to mention the help provided by Fundación MAPFRE.

The digitization process which has enabled the vast majority of our employees to work from home, right from the earliest days of the confinement measures, is another of the strengths everyone agrees has been key to slowing the progress of the virus, while keeping business going. There has been unanimous applause for the teams of technicians who have pulled out all the stops.

Likewise unanimous is the message that we will all emerge stronger from this crisis, both as a company and as individuals. “The coronavirus crisis has changed us all; the social and human drama it has caused was unimaginable not so long ago for all of us, but we have no choice but to keep going, moving forward with dedication, our culture of good service, commitment to a job well done and human values that have always characterized us, truly setting MAPFRE apart as a company.” (Jaime Tamayo, CEO of the INTERNATIONAL Territorial Area).

We invite you to read the following bearing in mind that they are your colleagues in different countries, speaking to you through their managers to convey their reflections and words of encouragement. #EnMAPFREMásUnidosQueNunca.