CEO of MAPFRE PUERTO RICO
“We feel more connected than ever before, living, breathing and feeling every moment”
Puerto Rico, like other countries, is in a state of emergency and applying confinement measures. Businesses, schools and workplaces, as well as any cultural, social or other activity prone to crowds and agglomerations, are at a total standstill. We are facing an uncertain picture in terms of contagion and fatality rates, and it is envisaged that the economy, already in recession, will be severely weakened.
“At MAPFRE PUERTO RICO, from the very first day of lockdown, we adopted extraordinary, much needed measures to guarantee and safeguard the health and lives of our employees, brokers and clients. With a view to informing employees and brokers, and offering them peace of mind, we have been sending out regular communications. The Health and Human Resources Areas are doing likewise, reporting over the phone on benefits and alternatives such as teleconsultation, home drug delivery, and the Employee Support Program, as well as relevant information on COVID-19 and how to avoid infection.Prophylactic and aseptic measures were already being adopted in the building, as well as encouraging teleconference meetings and teleworking, so as to optimize the well-being of our employees and brokers.
In order to keep operating and be able to facilitate and expedite services such as quotations, issuing and payment of policies, reporting losses and learning the status of claims, the Contact Center and our digital tools were made available to policyholders and brokers. In addition, we continue offering information on our digital platforms and social media. Likewise, to assist our self-employed and SME clients, we have established deferred payment, extended cover and flexible payment at no extra charge. And for our brokers, advance payment of commissions per underwritten premium in commercial policies. For our consumer clients, we have extended the rental period of the automobile being used. And with regard to health insurance, clients have also enjoyed several additional benefits.
We have learned in such a short period to value what we have and what we are. We know that MAPFRE will still be here for us all.
Moreover, given the shortage and urgency of healthcare material such as masks, gloves, protective gowns and other medical equipment essential for the fight against this coronavirus, Fundación MAPFRE made an important donation for the purchase of these medical and protection elements.”
Alexis Sánchez concludes with this reflection: “The world may be social distancing, but we feel more connected than ever before, living, breathing and feeling every moment. Although we are going through less than happy moments in this confinement, we are also enjoying positive experiences with our family and, looking beyond this crisis, we will continue to accomplish new milestones as a society.”